At DIDOSHE BABY & MOM, we want you to shop with confidence.
If you are not fully satisfied with your purchase, we are here to help.

Please review our Return & Refund Policy below.

1. Return Eligibility

To be eligible for a return:

• The product must be unused and unopened
• The item must be in its original packaging
• The return request must be submitted within 14 days of delivery

For hygiene and safety reasons, products that have been opened, used, damaged, or altered after delivery may not be eligible for return.

2. How to Request a Return

To initiate a return, please contact our customer support team at:

support@baby.didoshe.com

Please include:

• Your order number
• Reason for the return
• Photos of the product if applicable

Once your request is reviewed and approved, we will provide return instructions.

3. Return Shipping

Customers are responsible for return shipping costs unless:

• The product arrived damaged
• The wrong item was received
• The item is defective

We recommend using a trackable shipping service for all returns.

4. Exchanges

If you receive a defective or incorrect product, we will gladly arrange a replacement.

To request an exchange, please contact us within 7 days of receiving your order and provide:

• Your order number
• Clear photos showing the issue

Once verified, we will process a replacement shipment as quickly as possible.

5. Refunds

After your returned item is received and inspected, we will notify you regarding the approval status of your refund.

If approved:

• Refunds will be issued to your original payment method
• Processing time may take 5–10 business days depending on your payment provider or bank

Shipping fees are non-refundable unless the return is caused by our error.

6. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened baby care products
• Used personal care products
• Products without original packaging
• Final sale or clearance items

7. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us immediately at:

support@baby.didoshe.com

We will review the issue promptly and offer an appropriate solution, including:

• Replacement shipment
• Partial refund
• Full refund where applicable

Customer satisfaction is very important to us.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Email: support@baby.didoshe.com
Website: baby.didoshe.com

DIDOSHE BABY & MOM

Modern essentials designed for happy parents and comfortable babies.